Your Broadband Equipment
Find out everything you need to know about your router and ONT
Need help with your router?
You will have been connected using one of the routers below, click on your one to find out everything you need to know.
Alongside your router you'll also have an ONT
Your ONT
ONT stands for Optical Network Terminal and it’s the box that our engineer fitted to the wall during your installation. This box is where the fibre optic cable connects to your home. Your ONT is then connected to your router by an ethernet cable.
- Optical Port
This is where the fibre optic cable that enters the building plugs into. - LAN-10GE Port
This is where the ethernet cable connects to the WAN port of your router. - Reset Button
Please do not press this button as it will cause you to lose your internet connection. If you ever have any issues with your ONT contact us and we can get an engineer to look into it. - Power Port
This has a 12V plug that connects to your wall socket.
Accidents happen
Don’t worry we all know accidents can happen. If you’ve accidentally damaged your equipment (Router, ONT or cables) give us a call to discuss the best and quickest way to fix it. Please don’t try to fix any damage yourself before calling us.
Please note, engineer support time is chargeable in this event but we will advise you further once the situation is understood.
Router replacement
If you upgrade your package you might need a new router to support your speeds give us a call and we will discuss your options.