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Terms and Conditions
Terms and Conditions for Consumer Customers
Here you can find all of our Terms and Conditions documents. Click on the relevant links below, they’re also available to download so you can keep your own copy.
Terms and Conditions for Business Customers
Here you can find our standard Terms and Conditions documents for Businesses.
Extra Terms and Conditions for Redruth & Camborne
For general terms and conditions of your contract as well as Switch Credit terms and conditions please see above.
Eligibility
Prices shown are for eligible consumer fibre postcodes (Redruth & Camborne) and tariffs only. Offers are only available on the 200Mbps and 500Mbps consumer packages and cannot be used in conjunction with any other offer.
Cashback
Cashback only available for eligible tariffs and postcodes. Cashback reward is £75 for 200Mbps and £100 for 500Mpbs.
Cashback will be rewarded once you have been active for 14 days. You will receive an email from our partner Aklamio confirming your cashback reward and instructions on how to withdraw this.
Prices shown are for eligible consumer fibre postcodes (Redruth & Camborne) and tariffs only. Offers are only available on the 200Mbps and 500Mbps consumer packages and cannot be used in conjunction with any other offer.
Cashback only available for eligible tariffs and postcodes. Cashback reward is £75 for 200Mbps and £100 for 500Mpbs.
Cashback will be rewarded once you have been active for 14 days. You will receive an email from our partner Aklamio confirming your cashback reward and instructions on how to withdraw this.
Claims
2 Gig – Fastest Home Full Fibre Broadband in Cornwall
In research carried out on 30th June 2025, the next fastest available broadband service available to residential customers in Cornwall provides speeds of 1.6Gbps for downloading and 115Mbps for uploading. Wildanet’s fastest full fibre broadband service offers Residential customers speeds of 2Gbps for downloading and 400Mbps for uploading.
Up to 54x faster
Our Gigabit Broadband is 54x faster than Superfast Fibre (on avg. 36Mbps)
In research carried out on 30th June 2025, the next fastest available broadband service available to residential customers in Cornwall provides speeds of 1.6Gbps for downloading and 115Mbps for uploading. Wildanet’s fastest full fibre broadband service offers Residential customers speeds of 2Gbps for downloading and 400Mbps for uploading.
Our Gigabit Broadband is 54x faster than Superfast Fibre (on avg. 36Mbps)
